← Zoom status
INCIDENT RESOLVED
Zoom
✓Service Degradation Affecting Zoom Virtual Agent and Zoom Contact Center in US region
Updated
Resolved
08:50Started
2Timeline events
Confirmed by the official source.
Executive summary
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Summary
Zoom reported a service degradation affecting Zoom Virtual Agent Chat Agent 1.0 and Zoom Contact Center AI Expert Assistant 1.0. Zoom later reported the issue successfully resolved and placed the incident under monitoring.
What users experienced
- User impact
Users may have experienced issues with Zoom Virtual Agent Chat Agent 1.0 and Zoom Contact Center AI Expert Assistant 1.0.
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Started
08:5021 Sep 2026Timeline of the incident
-
Detection
Confirmed by an official service source.
-
Resolution
The service is no longer reporting this incident as active.
What we know
- ✓The affected services were Zoom Virtual Agent Chat Agent 1.0 and Zoom Contact Center AI Expert Assistant 1.0.
- ✓Both affected components were initially marked as experiencing degraded performance.
- ✓Zoom later marked both components operational and set the incident status to monitoring.