Who we are
ServiceIsDown provides information about digital service availability, incidents and public status updates. For the personal information described in this policy, ServiceIsDown acts as the controller unless stated otherwise.
Privacy enquiries can be sent to contact@serviceisdown.com.
Information we process
Information you provide
If you use our contact form or contact us by email, we may process your name, email address, selected enquiry topic, subject, message and any other information you choose to include.
Technical information
When you access ServiceIsDown, our infrastructure may process technical information such as IP address, request time, requested URL, browser or user-agent information, response status and similar server-log data needed to operate and secure the service.
Incident and service information
ServiceIsDown also processes publicly available information about services, status updates and incidents. This information is generally about organizations and digital services rather than individual users.
How we use information
We may use personal information to:
- respond to questions, corrections, feedback and business enquiries;
- operate, maintain and improve ServiceIsDown;
- detect, investigate and prevent abuse, fraud or security incidents;
- diagnose technical problems and maintain service reliability;
- comply with legal obligations and protect our rights.
We do not sell personal information.
Legal bases
Where the EU or UK GDPR applies, we process personal information only when we have a lawful basis. Depending on the circumstances, this may include:
- legitimate interests — operating, securing and improving ServiceIsDown;
- steps at your request — responding to an enquiry or business request;
- legal obligation — where processing is required by applicable law;
- consent — where we specifically ask for it.
Retention
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, maintaining security, resolving disputes and meeting legal requirements.
Retention periods may differ depending on the type of information and the reason it is processed.
Security
We use reasonable technical and organizational measures intended to protect information against unauthorized access, alteration, loss or misuse. No internet service or transmission method can be guaranteed to be completely secure.
Your rights
Depending on where you live, you may have rights relating to your personal information, including rights to access, correction, deletion, restriction, objection, portability or withdrawal of consent.
To exercise a privacy right, contact contact@serviceisdown.com. We may need to verify your identity before completing a request.
Where applicable, you may also have the right to complain to your local data-protection authority.
International processing
The providers and infrastructure used to operate ServiceIsDown may process information in more than one country. Where required, appropriate safeguards should be used for international transfers of personal information.
Children
ServiceIsDown is a general information service and is not directed specifically at children. We do not knowingly seek to collect personal information from children through the service.
Changes to this policy
We may update this Privacy Policy as ServiceIsDown evolves or legal requirements change. The effective date shown at the top of this page indicates when the current version took effect.
Contact
Questions about this policy or our handling of personal information can be sent to contact@serviceisdown.com.