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INCIDENT RESOLVED
Zoom
✓Service Degradation Affecting Zoom Phone in the EU01 cluster
Updated
Resolved
18:07Started
2Timeline events
Confirmed by the official source.
Executive summary
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Summary
Zoom officially reported a service degradation affecting a subset of Zoom Phone users in the EU01 cluster. The provider stated that the incident was resolved and affected services were restored.
What users experienced
- User impact
A subset of users may have experienced issues with Zoom Phone in the EU01 cluster.
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Started
18:0729 Sep 2026Timeline of the incident
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Detection
Confirmed by an official service source.
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Resolution
The service is no longer reporting this incident as active.
What we know
- ✓The provider reported the issue occurred between 21:08 UTC and 00:44 UTC across September 29–30, 2026.
- ✓The reported impact involved Zoom Phone in the EU01 cluster.
- ✓The provider stated that affected services were restored.