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INCIDENT RESOLVED

Zoom

✓

Service Degradation Affecting Zoom Phone and Zoom Contact Center Inbound calls in India

Updated

Resolved 04:19Started 2Timeline events

Confirmed by the official source.

Executive summary

  • Summary

    Zoom reported a service degradation affecting inbound calls to Zoom India phone numbers for a subset of Airtel subscribers. Outbound calls continued to function normally. Zoom later reported that the issue was resolved and placed the affected components under monitoring.

What users experienced

  • User impact

    A subset of Airtel subscribers experienced impaired inbound connectivity to Zoom India phone numbers for Zoom Phone and Zoom Contact Center. Outbound calls were reported to continue functioning normally.

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Started

04:1924 Sep 2026
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Timeline events

2View timeline →

Timeline of the incident

  1. Detection

    Confirmed by an official service source.

  2. Resolution

    The service is no longer reporting this incident as active.

What we know

  • ✓Zoom officially reported degraded inbound connectivity for a subset of Airtel subscribers.
  • ✓The issue affected inbound calls to Zoom India phone numbers for Zoom Phone and Zoom Contact Center.
  • ✓Outbound calls continued to function normally according to Zoom.
  • ✓Zoom reported the affected components as operational and the incident as resolved while monitoring continued.