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INCIDENT IN PROGRESS
Zoom
✓Service Degradation Affecting Zoom Phone and Zoom Contact Center Inbound calls in India
Updated
Confirmed disruption
04:19Started
1Timeline events
Confirmed by the official source.
Executive summary
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Summary
Zoom reported a service degradation affecting inbound calls to Zoom India phone numbers for a subset of Airtel subscribers. Outbound calls continued to function normally. Zoom later reported that the issue was resolved and placed the affected components under monitoring.
What users experienced
- User impact
A subset of Airtel subscribers experienced impaired inbound connectivity to Zoom India phone numbers for Zoom Phone and Zoom Contact Center. Outbound calls were reported to continue functioning normally.
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Started
04:1924 Sep 2026Timeline of the incident
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Detection
Confirmed by an official service source.
What we know
- ✓Zoom officially reported degraded inbound connectivity for a subset of Airtel subscribers.
- ✓The issue affected inbound calls to Zoom India phone numbers for Zoom Phone and Zoom Contact Center.
- ✓Outbound calls continued to function normally according to Zoom.
- ✓Zoom reported the affected components as operational and the incident as resolved while monitoring continued.