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INCIDENT IN PROGRESS
Zoom
✓Service Degradation Affecting Customer Using Polycom Devices Going Offline
Updated
Confirmed disruption
10:47Started
1Timeline events
Confirmed by the official source.
Executive summary
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Summary
Zoom has confirmed a service degradation affecting a subset of users whose Polycom devices are going offline. Zoom is investigating.
What users experienced
- User impact
A subset of users may experience Polycom devices going offline, affecting Zoom Phone devices such as softphones or deskphones.
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Started
10:4725 Sep 2026Timeline of the incident
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Detection
Confirmed by an official service source.
What we know
- ✓Zoom officially confirmed the disruption.
- ✓The issue affects a subset of users with Polycom devices going offline.
- ✓The affected Zoom Phone devices component is experiencing degraded performance.
- ✓Zoom continued investigating in its latest update.