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INCIDENT RESOLVED
Zoom
✓Service Degradation Affecting Customer Using Polycom Devices Going Offline
Updated
Resolved
10:47Started
2Timeline events
Confirmed by the official source.
Executive summary
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Summary
Zoom has confirmed a service degradation affecting a subset of users whose Polycom devices went offline. Zoom reported that service was restored for the majority of affected users, while some devices remained offline.
What users experienced
- User impact
Some users with Polycom devices may experience devices going offline. Zoom reported that the majority of affected users were restored, but a subset remained impacted.
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Started
10:4725 Sep 2026Timeline of the incident
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Detection
Confirmed by an official service source.
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Resolution
The service is no longer reporting this incident as active.
What we know
- ✓Zoom initially reported a service degradation affecting a subset of users with Polycom devices going offline.
- ✓Zoom later stated that the root cause had been identified, without disclosing the cause details.
- ✓Zoom reported that a significant number of Polycom devices were back online and service had been restored for the majority of affected users.
- ✓The latest provider update states that a subset of remaining devices is still offline and work is continuing.