← Zoom status
INCIDENT RESOLVED
Zoom
✓Service Degradation Affected Incoming and Outgoing calls of Zoom Contact Center, Cloud Meeting Recordings and Events
Updated
Resolved
09:08Started
2Timeline events
Confirmed by the official source.
Executive summary
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Summary
Zoom officially reported a brief service degradation affecting incoming and outgoing Zoom Contact Center calls, Cloud Meeting Recordings and Events for a subset of users.
What users experienced
- User impact
A subset of users may have experienced degradation affecting incoming and outgoing Zoom Contact Center calls, Cloud Meeting Recordings and Events.
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Started
09:081 Oct 2026Timeline of the incident
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Detection
Confirmed by an official service source.
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Resolution
The service is no longer reporting this incident as active.
What we know
- ✓Zoom reported the affected period as 15:33 UTC to 15:37 UTC on October 1, 2026.
- ✓Affected areas included incoming and outgoing Zoom Contact Center calls, Cloud Meeting Recordings and Events.
- ✓Zoom stated that the incident was resolved and the affected services were restored.