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← Zoom status

INCIDENT RESOLVED

Zoom

✓

Service Degradation Affected Inbound and Outbound Calls of Zoom Phone and Contact Center in North America Region

Updated

Resolved 01:05Started 2Timeline events

Confirmed by the official source.

Executive summary

  • Summary

    Zoom reported that a subset of users may have experienced inbound and outbound calling issues affecting Zoom Phone and Contact Center in North America. Zoom stated that the incident was resolved and affected services were restored.

What users experienced

  • User impact

    A subset of users may have experienced issues with inbound and outbound calls on Zoom Phone and Contact Center.

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Started

01:054 Oct 2026
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Timeline events

2View timeline →

Timeline of the incident

  1. Detection

    Confirmed by an official service source.

  2. Resolution

    The service is no longer reporting this incident as active.

What we know

  • ✓The reported disruption affected inbound and outbound calling for Zoom Phone and Contact Center.
  • ✓The stated impact window was 06:36 UTC to 07:30 UTC on October 4, 2026.
  • ✓Zoom reported that affected services had been restored.
  • ✓No cause was provided.