Zoom

✓

Service Degradation Affected Inbound and Outbound Calls for Zoom Contact Center

Updated 7 Oct 2026, 05:43 UTC

Resolved 20:30Started 2Timeline events

Confirmed by the official source.

Executive summary

Summary
Zoom officially reported that a subset of users may have experienced issues with inbound and outbound Zoom Contact Center calls between 2:32 UTC and 2:44 UTC on October 7, 2026.

What users experienced

User impact
A subset of users may have experienced issues with inbound and outbound Zoom Contact Center calls.

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Started

20:306 Oct 2026

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Timeline events

Timeline of the incident

7 Oct 2026, 03:40 UTC
Detection
Confirmed by an official service source.
7 Oct 2026, 05:43 UTC
Resolution
The service is no longer reporting this incident as active.

What we know

✓The affected service was Zoom Contact Center.
✓The reported issue affected inbound and outbound calls.
✓Zoom reported the incident occurred between 2:32 UTC and 2:44 UTC on October 7, 2026.
✓Zoom reported that affected services had been restored.