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INCIDENT RESOLVED

Zoom

✓

An unintended pop-up message appear for users in US region during the initial invocation of Zoom AI’s Catch Me Up feature

Updated

Resolved 02:20Started 2Timeline events

Confirmed by the official source.

Executive summary

  • Summary

    Zoom reported an unintended pop-up appearing during the initial invocation of the Catch Me Up feature in Zoom Meetings for users in the US and Europe. The Catch Me Up service itself remained functional, and Zoom later reported that the issue was resolved and under monitoring.

What users experienced

  • User impact

    Users in the US and Europe could see an unintended pop-up during the initial invocation of Catch Me Up in Zoom Meetings. The Catch Me Up service remained functional.

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Started

02:2025 Sep 2026
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Timeline events

2View timeline →

Timeline of the incident

  1. Detection

    Confirmed by an official service source.

  2. Resolution

    The service is no longer reporting this incident as active.

What we know

  • ✓Zoom identified an unintended pop-up during the initial invocation of Catch Me Up in Zoom Meetings.
  • ✓The Catch Me Up service remained fully functional during the issue.
  • ✓Zoom’s updates identified users in the US and Europe.
  • ✓Zoom reported successful resolution and continued monitoring.