Twilio

✓

Voice Insights Error

Updated 11 Sep 2026, 20:51 UTC

Resolved 10:04Started 2Timeline events

Confirmed by the official source.

Executive summary

Summary
Twilio reported a minor Voice Insights Console Dashboard disruption affecting customers in IE1. Twilio later said it had implemented a fix and was monitoring systems for recovery.

What users experienced

User impact
Customers in IE1 may be temporarily unable to access the Voice Insights Console Dashboard.

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Started

10:0411 Sep 2026

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Timeline events

Timeline of the incident

11 Sep 2026, 17:06 UTC
Detection
Confirmed by an official service source.
11 Sep 2026, 20:51 UTC
Resolution
The service is no longer reporting this incident as active.

What we know

✓Twilio began investigating the Voice Insights issue at 10:02:54 on September 11, 2026.
✓The reported impact was limited to the Voice Insights Console Dashboard in IE1.
✓Twilio reported no impact in the US1 and AU1 regions.
✓Twilio reported that a fix was implemented and the incident entered monitoring.