← Twilio status
INCIDENT RESOLVED
Twilio
✓Voice Call Failures from a Subset of Twilio Phone Numbers to Hong Kong
Updated
Resolved
17:16Started
2Timeline events
Confirmed by the official source.
Executive summary
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Summary
Twilio has confirmed voice call failures affecting calls from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. The incident remains under investigation and is not marked resolved.
What users experienced
- User impact
Some customers may be unable to complete voice calls from a subset of Twilio Phone Numbers to network subscribers in Hong Kong.
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Started
17:1611 Sep 2026Timeline of the incident
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Detection
Confirmed by an official service source.
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Resolution
The service is no longer reporting this incident as active.
What we know
- ✓Twilio reported voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong.
- ✓Twilio classified the impact as minor and the affected Voice, APAC component as experiencing degraded performance.
- ✓Twilio's latest available update remains in identified status and does not report resolution.