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INCIDENT IN PROGRESS
Twilio
✓Voice Call Failures from a Subset of Twilio Phone Numbers to Hong Kong
Updated
Confirmed disruption
17:16Started
1Timeline events
Confirmed by the official source.
Executive summary
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Summary
Twilio has confirmed voice call failures affecting a subset of Twilio Phone Numbers when calling network subscribers in Hong Kong. The issue remains under investigation and is not marked resolved.
What users experienced
- User impact
Some Twilio customers may be unable to complete voice calls from a subset of Twilio Phone Numbers to network subscribers in Hong Kong.
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Started
17:1611 Sep 2026Timeline of the incident
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Detection
Confirmed by an official service source.
What we know
- ✓The affected service is Twilio Voice, APAC.
- ✓Twilio initially reported the issue as investigating and later reported it as identified.
- ✓Twilio's latest status continues to describe the issue as identified and under remediation.
- ✓No recovery signal or resolution timestamp is present in the evidence.