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INCIDENT IN PROGRESS
Twilio
✓Video Voice Integration Test Failures
Updated
Confirmed disruption
06:39Started
1Timeline events
Confirmed by the official source.
Executive summary
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Summary
Twilio officially reported a service disruption involving TwiML Bins. Customers may have experienced failures fetching TwiML for voice or messaging requests. Twilio later reported that a fix had been applied and continued monitoring recovery.
What users experienced
- User impact
Customers may have experienced failures fetching TwiML for voice or messaging requests.
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Started
06:3911 Sep 2026Timeline of the incident
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Detection
Confirmed by an official service source.
What we know
- ✓Twilio reported the incident as an investigation into TwiML Bins service failures.
- ✓The affected areas included PSTN US1, Media Streams US1, and TwiML Bins.
- ✓Twilio reported that a fix had been applied and that systems were recovering.
- ✓At the latest update, PSTN US1 and Media Streams US1 were operational, while TwiML Bins remained degraded.