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INCIDENT IN PROGRESS
Twilio
✓User Authentication Identity SNA Failure Increase in Indonesia
Updated
Confirmed disruption
10:34Started
1Timeline events
Confirmed by the official source.
Executive summary
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Summary
Twilio has confirmed increased User Authentication Identity SNA failures affecting its Verify Silent Network Auth service in Indonesia. The latest provider update says the issue is identified and being worked on.
What users experienced
- User impact
Twilio customers may experience increased User Authentication Identity SNA failures in Indonesia, affecting Verify Silent Network Auth.
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Started
10:3410 Sep 2026Timeline of the incident
-
Detection
Confirmed by an official service source.
What we know
- ✓Twilio reported degraded performance for Verify Silent Network Auth.
- ✓The provider classified the incident as minor impact.
- ✓The latest update states that the issue has been identified and remains under remediation.
- ✓No resolution or recovery update is recorded.