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INCIDENT RESOLVED

Twilio

✓

User Authentication Identity SNA Failure Increase in Indonesia

Updated

Resolved 10:34Started 2Timeline events

Confirmed by the official source.

Executive summary

  • Summary

    Twilio officially reported increased User Authentication Identity Silent Network Auth failures in Indonesia. The affected component was later marked operational, with recovery observed and service stability under monitoring.

What users experienced

  • User impact

    Twilio customers may have experienced increased User Authentication Identity Silent Network Auth failures in Indonesia.

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Started

10:3410 Sep 2026
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Timeline events

2View timeline →

Timeline of the incident

  1. Detection

    Confirmed by an official service source.

  2. Resolution

    The service is no longer reporting this incident as active.

What we know

  • ✓Twilio classified the incident impact as minor.
  • ✓The affected component was Verify Silent Network Auth.
  • ✓Twilio initially investigated the disruption and later reported recovery.
  • ✓The component status was changed to operational while the incident remained under monitoring.