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INCIDENT IN PROGRESS
Twilio
✓User Authentication Identity SNA Failure Increase for Smartfren in Indonesia
Updated
Confirmed disruption
06:58Started
1Timeline events
Confirmed by the official source.
Executive summary
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Summary
Twilio has confirmed increased User Authentication Identity Silent Network Auth failures affecting Smartfren in Indonesia. The affected Verify Silent Network Auth component is degraded, and Twilio has identified the cause and is working to resolve the issue.
What users experienced
- User impact
Customers using Verify Silent Network Auth with Smartfren in Indonesia may experience increased authentication failures.
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Started
06:5814 Sep 2026Timeline of the incident
-
Detection
Confirmed by an official service source.
What we know
- ✓Twilio reported the disruption as an increase in User Authentication Identity Silent Network Auth failures for Smartfren in Indonesia.
- ✓The Verify Silent Network Auth component was marked as experiencing degraded performance.
- ✓Twilio initially reported that it was investigating the issue.
- ✓Twilio later reported that it had identified the cause and was working to resolve the issue.