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INCIDENT RESOLVED
Twilio
✓User Authentication Identity SNA Failure Increase for Smartfren in Indonesia
Updated
Resolved
06:58Started
2Timeline events
Confirmed by the official source.
Executive summary
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Summary
Twilio reported increased User Authentication Identity Silent Network Auth failures affecting Smartfren in Indonesia. Twilio later observed recovery and is monitoring service stability.
What users experienced
- User impact
Some Twilio customers using Verify Silent Network Auth with Smartfren in Indonesia may have experienced increased authentication failures.
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Started
06:5814 Sep 2026Timeline of the incident
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Detection
Confirmed by an official service source.
-
Resolution
The service is no longer reporting this incident as active.
What we know
- ✓Twilio initially reported increased User Authentication Identity Silent Network Auth failures for Smartfren in Indonesia.
- ✓The affected component was Verify Silent Network Auth, which was marked degraded during the disruption.
- ✓Twilio later reported recovery and changed the affected component status to operational while monitoring stability.