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INCIDENT IN PROGRESS
Twilio
✓User Authentication Identity Gateway API Failure Increase and High Latency for Verizon in United States
Updated
Confirmed disruption
23:34Started
1Timeline events
Confirmed by the official source.
Executive summary
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Summary
Twilio has confirmed a disruption involving increased User Authentication Identity Gateway API failures and high latency for Verizon in the United States. The incident is identified, and Twilio says it is working to resolve the issue.
What users experienced
- User impact
Verizon customers using Twilio's affected identity gateway functions may experience increased API failures and high latency.
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Started
23:3424 Sep 2026Timeline of the incident
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Detection
Confirmed by an official service source.
What we know
- ✓Twilio reported increased User Authentication Identity Gateway API failures and Gateway API high latency for Verizon in the United States.
- ✓The affected components include Lookup SIM Swap and Legacy Identity MatchAndAttributes.
- ✓Twilio's incident status progressed from investigating to identified.
- ✓The latest component snapshot lists Lookup SIM Swap as operational and Legacy Identity MatchAndAttributes as degraded performance.