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INCIDENT RESOLVED
Twilio
✓User Authentication Identity Gateway API Failure Increase and High Latency for Verizon in United States
Updated
Resolved
23:34Started
2Timeline events
Confirmed by the official source.
Executive summary
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Summary
Twilio officially reported increased User Authentication Identity Gateway API failures and high Gateway API latency affecting Verizon in the United States. Twilio later reported observed recovery and is monitoring service stability.
What users experienced
- User impact
Verizon customers may have experienced increased authentication API failures and high latency in Twilio's identity gateway services, including Lookup SIM Swap and Legacy Identity MatchAndAttributes.
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Started
23:3424 Sep 2026Timeline of the incident
-
Detection
Confirmed by an official service source.
-
Resolution
The service is no longer reporting this incident as active.
What we know
- ✓Twilio's incident status progressed from investigating to identified and then monitoring.
- ✓Lookup SIM Swap and Legacy Identity MatchAndAttributes were reported as degraded during the disruption.
- ✓Twilio reported both affected components as operational in its monitoring update.