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INCIDENT RESOLVED
Twilio
✓SMS Delivery Receipt Delays from Twilio to Tigo Guatemala
Updated
Resolved
17:43Started
2Timeline events
Confirmed by the official source.
Executive summary
-
Summary
Twilio officially reported delayed SMS delivery receipts for messages sent to Tigo network subscribers in Guatemala. Message delivery may succeed, but receipts may be delayed. Twilio later reported recovery and continued monitoring service stability.
What users experienced
- User impact
Messages to Tigo network subscribers in Guatemala may be delivered successfully while their delivery receipts are delayed.
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Started
17:4329 Sep 2026Timeline of the incident
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Detection
Confirmed by an official service source.
-
Resolution
The service is no longer reporting this incident as active.
What we know
- ✓Twilio officially reported SMS delivery receipt delays affecting Tigo network subscribers in Guatemala.
- ✓Twilio stated that message delivery may succeed even when delivery receipts are delayed.
- ✓Twilio reported that it had identified the cause and was working to resolve the issue.
- ✓Twilio later reported recovery and continued monitoring service stability.