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INCIDENT IN PROGRESS
Twilio
✓SMS Delivery Receipt Delays from Twilio to Tigo Guatemala
Updated
Confirmed disruption
17:43Started
1Timeline events
Confirmed by the official source.
Executive summary
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Summary
Twilio has confirmed delays affecting SMS delivery receipts from Twilio to Tigo network subscribers in Guatemala. Message delivery may succeed, while delivery receipts may be delayed. Twilio’s status remains investigating.
What users experienced
- User impact
SMS messages may be delivered successfully, but delivery receipts to Tigo network subscribers in Guatemala may arrive late.
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Started
17:4329 Sep 2026Timeline of the incident
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Detection
Confirmed by an official service source.
What we know
- ✓Twilio classified the incident as minor impact.
- ✓The affected service component is SMS in Latin America, with degraded performance reported.
- ✓Twilio stated that message delivery may succeed even when delivery receipts are delayed.