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INCIDENT IN PROGRESS
Twilio
✓SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in New Zealand
Updated
Confirmed disruption
20:43Started
1Timeline events
Confirmed by the official source.
Executive summary
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Summary
Twilio has confirmed delays affecting SMS delivery receipts from a subset of Twilio Short Codes to subscribers on multiple networks in New Zealand. Message delivery may succeed while delivery receipts are delayed. Twilio has identified the cause and is working to resolve the issue.
What users experienced
- User impact
Some customers may experience delayed SMS delivery receipts from a subset of Twilio Short Codes to subscribers on multiple networks in New Zealand, although message delivery may succeed.
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Started
20:439 Oct 2026Timeline of the incident
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Detection
Confirmed by an official service source.
What we know
- ✓Twilio reported degraded performance for SMS in the APAC carrier network component.
- ✓The reported impact is minor and affects a subset of Twilio Short Codes.
- ✓Twilio's latest available update changed the incident status from investigating to identified.