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INCIDENT IN PROGRESS
Twilio
✓SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in New Zealand
Updated
Confirmed disruption
20:43Started
1Timeline events
Confirmed by the official source.
Executive summary
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Summary
Twilio has confirmed delays affecting SMS delivery receipts from a subset of Short Codes to subscribers on multiple networks in New Zealand. Message delivery may succeed while delivery receipts are delayed.
What users experienced
- User impact
Some customers may experience delayed SMS delivery receipts from a subset of Twilio Short Codes, although the underlying message may still be delivered.
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Started
20:439 Oct 2026Timeline of the incident
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Detection
Confirmed by an official service source.
What we know
- ✓Twilio first reported the issue while investigating it.
- ✓Twilio classifies the impact as minor and the affected SMS, APAC component as degraded performance in the incident updates.
- ✓The issue affects delivery receipts; message delivery itself may still succeed.
- ✓The latest official update was observed on October 11, 2026, and the incident remains open.