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INCIDENT IN PROGRESS
Twilio
✓SMS Delivery Receipt Delays from a Subset of Twilio Long Codes to Iliad Italy
Updated
Confirmed disruption
05:32Started
1Timeline events
Confirmed by the official source.
Executive summary
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Summary
Twilio has confirmed delays affecting SMS delivery receipts from a subset of Twilio Long Codes to Iliad network subscribers in Italy. Message delivery may succeed while delivery receipts are delayed.
What users experienced
- User impact
Customers sending SMS from affected Twilio Long Codes to Iliad subscribers in Italy may receive delivery receipts late, although the message itself may still be delivered.
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Started
05:3210 Sep 2026Timeline of the incident
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Detection
Confirmed by an official service source.
What we know
- ✓Twilio officially reported the disruption and marked the affected SMS component as degraded performance.
- ✓The issue affects delivery receipts from a subset of Twilio Long Codes to Iliad network subscribers in Italy.
- ✓Twilio stated that message delivery may succeed even when delivery receipts are delayed.
- ✓The latest provider update continued to list the incident as identified while work to resolve it was ongoing.