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INCIDENT RESOLVED
Twilio
✓SMS Delivery Receipt Delays from a Subset of Twilio Long Codes to Iliad Italy
Updated
Resolved
05:32Started
2Timeline events
Confirmed by the official source.
Executive summary
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Summary
Twilio officially reported SMS delivery delays and later delivery failures from a subset of Twilio Long Codes to Iliad network subscribers in Italy. Twilio has observed recovery and is monitoring service stability.
What users experienced
- User impact
Some SMS messages may be delayed or fail to reach Iliad network subscribers in Italy. Delivery receipts may also be delayed, although message delivery may succeed.
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Started
05:3210 Sep 2026Timeline of the incident
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Detection
Confirmed by an official service source.
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Resolution
The service is no longer reporting this incident as active.
What we know
- ✓Twilio began investigating the issue at 05:32 UTC on September 10, 2026.
- ✓The reported impact involved a subset of Twilio Long Codes rather than all SMS traffic.
- ✓Twilio later reported SMS delivery failures in addition to delayed delivery receipts.
- ✓Twilio’s latest update reported recovery in SMS delivery and continued monitoring.