Twilio

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SMS Delivery Failures from Twilio to MTN Nigeria

Updated 24 Sep 2026, 01:58 UTC

Resolved 10:57Started 2Timeline events

Confirmed by the official source.

Executive summary

Summary
Twilio reported SMS delivery failures affecting messages sent to MTN network subscribers in Nigeria. Twilio later reported recovery and is monitoring service stability.

What users experienced

User impact
Customers may experience SMS delivery failures when sending messages to MTN network subscribers in Nigeria, including messages from alphanumeric sender IDs.

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Started

10:5723 Sep 2026

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Timeline events

Timeline of the incident

23 Sep 2026, 17:58 UTC
Detection
Confirmed by an official service source.
24 Sep 2026, 01:58 UTC
Resolution
The service is no longer reporting this incident as active.

What we know

✓Twilio initially reported the issue as under investigation.
✓Twilio later reported the incident as identified and said it was working to resolve it.
✓Twilio reported observed recovery and changed the affected component status to operational while monitoring continued.