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INCIDENT IN PROGRESS
Twilio
✓SMS Delivery Failures from Twilio to MTN Nigeria
Updated
Confirmed disruption
10:57Started
1Timeline events
Confirmed by the official source.
Executive summary
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Summary
Twilio has confirmed SMS delivery failures affecting messages to MTN network subscribers in Nigeria. The provider has identified the cause and is working to resolve the issue.
What users experienced
- User impact
Customers may experience SMS delivery failures to MTN network subscribers in Nigeria, including messages sent from Twilio Alphanumeric Sender IDs.
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Started
10:5723 Sep 2026Timeline of the incident
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Detection
Confirmed by an official service source.
What we know
- ✓Twilio reported SMS delivery failures to MTN network subscribers in Nigeria.
- ✓The latest provider update specifies messages sent from Twilio Alphanumeric Sender IDs.
- ✓Twilio’s status progressed from investigating to identified, with remediation in progress.
- ✓The provider classified the impact as minor and the affected SMS component as degraded performance.