← Twilio status
INCIDENT IN PROGRESS
Twilio
✓SMS Delivery Failures From Twilio Alphanumeric Sender IDs and Long Codes to Smart Axiata/Hello Cambodia
Updated
Confirmed disruption
10:12Started
1Timeline events
Confirmed by the official source.
Executive summary
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Summary
Twilio has confirmed SMS delivery failures affecting messages sent from alphanumeric sender IDs and long codes to Smart Axiata/Hello network subscribers in Cambodia.
What users experienced
- User impact
Customers may experience SMS delivery failures for messages sent through the affected sender types to Smart Axiata/Hello network subscribers.
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Started
10:1215 Sep 2026Timeline of the incident
-
Detection
Confirmed by an official service source.
What we know
- ✓Twilio classified the incident as minor impact.
- ✓The affected service component is SMS, APAC, with degraded performance.
- ✓The latest provider update retains the incident in identified status.