← Twilio status
INCIDENT RESOLVED
Twilio
✓SMS Delivery Delays from Twilio to XL Axiata Indonesia and Smart Axiata Cambodia
Updated
Resolved
08:51Started
2Timeline events
Confirmed by the official source.
Executive summary
-
Summary
Twilio reported SMS delivery delays affecting messages sent to XL Axiata subscribers in Indonesia and Smart Axiata subscribers in Cambodia. Twilio later reported recovery and is monitoring service stability.
What users experienced
- User impact
SMS messages sent through Twilio to XL Axiata network subscribers in Indonesia and Smart Axiata network subscribers in Cambodia may be delayed.
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Started
08:5114 Sep 2026Timeline of the incident
-
Detection
Confirmed by an official service source.
-
Resolution
The service is no longer reporting this incident as active.
What we know
- ✓Twilio initially reported the issue as under investigation.
- ✓Twilio later stated that the cause had been identified and that it was working to resolve the issue.
- ✓Twilio subsequently reported recovery in SMS delivery and placed the service under monitoring.
- ✓The latest available provider update continued to report recovery and monitoring, rather than resolution.