← Twilio status
INCIDENT IN PROGRESS
Twilio
✓SMS Delivery Delays from Twilio to XL Axiata Indonesia and Smart Axiata Cambodia
Updated
Confirmed disruption
08:51Started
1Timeline events
Confirmed by the official source.
Executive summary
-
Summary
Twilio reported SMS delivery delays affecting messages sent to XL Axiata subscribers in Indonesia and Smart Axiata subscribers in Cambodia. Twilio later reported recovery and began monitoring service stability.
What users experienced
- User impact
Customers sending SMS through Twilio to the affected XL Axiata and Smart Axiata networks may have experienced delivery delays.
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Started
08:5114 Sep 2026Timeline of the incident
-
Detection
Confirmed by an official service source.
What we know
- ✓Twilio initially reported the issue as under investigation.
- ✓Twilio later stated that the cause had been identified and that remediation was in progress.
- ✓Twilio subsequently reported recovery in SMS delivery and changed the incident status to monitoring.