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INCIDENT RESOLVED
Twilio
✓SMS Delivery Delays from Twilio to Proximus Belgium
Updated
Resolved
16:11Started
2Timeline events
Confirmed by the official source.
Executive summary
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Summary
Twilio officially reported SMS delivery delays affecting messages sent to Proximus network subscribers in Belgium. Twilio later reported recovery and said it was monitoring service stability.
What users experienced
- User impact
Customers sending SMS from Twilio to Proximus network subscribers in Belgium may have experienced delivery delays.
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Started
16:1127 Sep 2026Timeline of the incident
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Detection
Confirmed by an official service source.
-
Resolution
The service is no longer reporting this incident as active.
What we know
- ✓The affected Twilio component was SMS, Europe, which was reported as degraded during the disruption.
- ✓Twilio classified the incident impact as minor.
- ✓Twilio reported recovery at 19:18 and again at 21:24 on September 27, 2026.