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INCIDENT RESOLVED
Twilio
✓SMS Delivery Delays from Twilio to MASS Response Austria
Updated
Resolved
05:53Started
2Timeline events
Confirmed by the official source.
Executive summary
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Summary
Twilio reported SMS delivery delays affecting MASS Response network subscribers in Austria. The service provider later reported recovery and is monitoring stability.
What users experienced
- User impact
SMS messages sent from Twilio to MASS Response network subscribers in Austria may be delayed.
◷
Started
05:5323 Sep 2026Timeline of the incident
-
Detection
Confirmed by an official service source.
-
Resolution
The service is no longer reporting this incident as active.
What we know
- ✓Twilio initially reported the issue as under investigation and classified the affected SMS component as degraded performance.
- ✓Twilio later reported that it had identified the cause and was working to resolve the issue, without disclosing the cause.
- ✓Twilio subsequently reported observed recovery, changed the affected component to operational, and moved the incident to monitoring.