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INCIDENT RESOLVED
Twilio
✓SMS Delivery Delays from Twilio to Claro Brazil
Updated
Resolved
20:49Started
2Timeline events
Confirmed by the official source.
Executive summary
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Summary
Twilio reported SMS delivery delays for messages sent to Claro network subscribers in Brazil. Twilio later reported recovery and is monitoring service stability.
What users experienced
- User impact
SMS delivery to Claro network subscribers in Brazil may be delayed.
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Started
20:4924 Sep 2026Timeline of the incident
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Detection
Confirmed by an official service source.
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Resolution
The service is no longer reporting this incident as active.
What we know
- ✓Twilio officially reported SMS delivery delays to Claro network subscribers in Brazil.
- ✓Twilio initially listed the incident as investigating, then identified it as a degraded-performance issue.
- ✓Twilio later reported observed recovery and changed the affected component status to operational.
- ✓No recovery completion time or specific cause is established in the evidence.