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INCIDENT RESOLVED
Twilio
✓SMS Delivery Delays from Twilio Short Codes and Long Codes to Liberty Puerto Rico
Updated
Resolved
13:37Started
2Timeline events
Confirmed by the official source.
Executive summary
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Summary
Twilio confirmed SMS delivery delays from short codes and long codes to Liberty network subscribers in Puerto Rico. Twilio later reported recovery and is monitoring service stability.
What users experienced
- User impact
Customers may experience delayed SMS delivery from Twilio short codes and long codes to Liberty network subscribers in Puerto Rico.
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Started
13:3711 Sep 2026Timeline of the incident
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Detection
Confirmed by an official service source.
-
Resolution
The service is no longer reporting this incident as active.
What we know
- ✓Twilio initially reported the issue as under investigation.
- ✓Twilio later reported that the cause had been identified and that recovery had been observed.
- ✓Twilio's latest status reports SMS short code and long code components as operational while monitoring continues.
- ✓Twilio classified the incident impact as minor.