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INCIDENT RESOLVED
Twilio
✓SMS Delivery Delays from a Subset of Twilio Short Codes to Vivo Brazil
Updated
Resolved
01:34Started
2Timeline events
Confirmed by the official source.
Executive summary
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Summary
Twilio has confirmed SMS delivery delays affecting a subset of Twilio Short Codes sending to Vivo network subscribers in Brazil.
What users experienced
- User impact
Some SMS messages sent from Twilio Short Codes to Vivo subscribers in Brazil may be delayed.
◷
Started
01:3414 Sep 2026Timeline of the incident
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Detection
Confirmed by an official service source.
-
Resolution
The service is no longer reporting this incident as active.
What we know
- ✓The affected service area is SMS in Latin America.
- ✓Twilio classified the incident impact as minor.
- ✓The affected component is reporting degraded performance.
- ✓The incident remains under investigation.