Twilio

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SMS Delivery Delays from a Subset of Twilio Short Codes to Tigo Colombia

Updated 1 Oct 2026, 09:46 UTC

Resolved 15:08Started 2Timeline events

Confirmed by the official source.

Executive summary

Summary
Twilio officially reported SMS delivery delays affecting a subset of Twilio Short Codes in Colombia. The provider later reported recovery and said it was monitoring service stability.

What users experienced

User impact
Some Twilio customers may experience delayed SMS delivery to network subscribers in Colombia.

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Started

15:0830 Sep 2026

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Timeline events

Timeline of the incident

30 Sep 2026, 22:13 UTC
Detection
Confirmed by an official service source.
1 Oct 2026, 09:46 UTC
Resolution
The service is no longer reporting this incident as active.

What we know

✓The disruption involved SMS delivery delays from a subset of Twilio Short Codes.
✓Twilio initially identified Tigo network subscribers in Colombia and later referenced multiple networks in Colombia.
✓Twilio’s status moved from investigating to identified, then monitoring.
✓The latest provider update reported recovery and operational status for the affected component.