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INCIDENT IN PROGRESS
Twilio
✓SMS Delivery Delays from a Subset of Twilio Short Codes to Claro Colombia
Updated
Confirmed disruption
00:10Started
1Timeline events
Confirmed by the official source.
Executive summary
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Summary
Twilio reports SMS delivery delays from a subset of its Short Codes to Claro network subscribers in Colombia. The issue is identified, and Twilio is working to resolve it.
What users experienced
- User impact
Some Twilio customers may experience delayed SMS delivery from a subset of Twilio Short Codes to Claro network subscribers in Colombia.
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Started
00:1030 Sep 2026Timeline of the incident
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Detection
Confirmed by an official service source.
What we know
- ✓Twilio officially reported degraded SMS performance affecting a subset of Short Codes to Claro network subscribers in Colombia.
- ✓The incident was initially reported as under investigation and later updated to identified.
- ✓Twilio has not marked the incident as resolved.