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INCIDENT RESOLVED
Twilio
✓SMS Delivery Delays from a Subset of Twilio Short Codes to Claro Colombia
Updated
Resolved
00:10Started
2Timeline events
Confirmed by the official source.
Executive summary
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Summary
Twilio reported SMS delivery delays from a subset of its Short Codes to Claro network subscribers in Colombia. Twilio later reported recovery and is monitoring service stability.
What users experienced
- User impact
Some SMS messages sent from a subset of Twilio Short Codes to Claro network subscribers in Colombia may be delayed.
◷
Started
00:1030 Sep 2026Timeline of the incident
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Detection
Confirmed by an official service source.
-
Resolution
The service is no longer reporting this incident as active.
What we know
- ✓Twilio initially listed the incident as investigating.
- ✓Twilio later stated that it had identified the cause, but no cause details were provided.
- ✓The affected component was reported as operational when Twilio moved the incident to monitoring.
- ✓Twilio classified the impact as minor.