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INCIDENT IN PROGRESS

Twilio

✓

SMS Delivery Delays from a Subset of Twilio Short Codes to Claro Colombia

Updated

Confirmed disruption 00:10Started 1Timeline events

Confirmed by the official source.

  • Summary

    Twilio reports SMS delivery delays from a subset of its Short Codes to Claro network subscribers in Colombia. The issue is identified, and Twilio is working to resolve it.

  • User impact

    Some Twilio customers may experience delayed SMS delivery from a subset of Twilio Short Codes to Claro network subscribers in Colombia.

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Started

00:1030 Sep 2026
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Timeline events

1View timeline →
  1. Detection

    Confirmed by an official service source.

  • ✓Twilio officially reported degraded SMS performance affecting a subset of Short Codes to Claro network subscribers in Colombia.
  • ✓The incident was initially reported as under investigation and later updated to identified.
  • ✓Twilio has not marked the incident as resolved.