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INCIDENT IN PROGRESS
Twilio
✓SMS Delivery Delays from a Subset of Twilio Short Codes to Brisanet Brazil
Updated
Confirmed disruption
07:49Started
1Timeline events
Confirmed by the official source.
Executive summary
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Summary
Twilio reports SMS delivery delays from a subset of its Short Codes to Brisanet network subscribers in Brazil. The issue remains unresolved, and Twilio is working on it.
What users experienced
- User impact
Some Twilio customers may experience delayed SMS delivery when sending from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil.
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Started
07:495 Oct 2026Timeline of the incident
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Detection
Confirmed by an official service source.
What we know
- ✓Twilio officially reported the disruption and classified the affected SMS component as experiencing degraded performance.
- ✓The reported impact is limited to a subset of Twilio Short Codes sending to Brisanet network subscribers in Brazil.
- ✓Twilio initially reported that it was investigating the issue, then stated that the cause had been identified.
- ✓The latest available provider update still reports the issue as identified and does not indicate recovery.