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INCIDENT RESOLVED
Twilio
✓SMS Delivery Delays from a Subset of Twilio Long Codes to Videotron Canada
Updated
Resolved
10:56Started
2Timeline events
Confirmed by the official source.
Executive summary
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Summary
Twilio reported SMS delivery delays affecting a subset of Twilio Long Codes sending to Videotron network subscribers in Canada. Twilio later reported recovery and began monitoring service stability.
What users experienced
- User impact
Some SMS messages sent from a subset of Twilio Long Codes to Videotron network subscribers in Canada may be delayed.
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Started
10:5615 Sep 2026Timeline of the incident
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Detection
Confirmed by an official service source.
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Resolution
The service is no longer reporting this incident as active.
What we know
- ✓The incident began on September 15, 2026, at approximately 10:56 UTC-equivalent source time.
- ✓Twilio initially listed the incident as investigating and described the impact as minor.
- ✓Twilio later changed the status to identified and then monitoring.
- ✓Twilio reported that the affected SMS components had returned to operational status during monitoring.