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INCIDENT IN PROGRESS
Twilio
✓SMS Delivery Delays and Failures from Twilio to Metfone / Viettel / Beeline / Sotelco Cambodia
Updated
Confirmed disruption
00:18Started
1Timeline events
Confirmed by the official source.
Executive summary
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Summary
Twilio reported delays and failures delivering SMS to subscribers on Metfone, Viettel, Beeline, and Sotelco networks in Cambodia. Twilio later reported recovery and is monitoring service stability.
What users experienced
- User impact
SMS messages sent from Twilio to affected Cambodian carrier subscribers may have been delayed or failed.
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Started
00:1830 Sep 2026Timeline of the incident
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Detection
Confirmed by an official service source.
What we know
- ✓Twilio initially reported the issue as under investigation.
- ✓Twilio subsequently reported that the cause had been identified, without describing the cause.
- ✓Twilio later reported recovery in SMS delivery and changed the affected component status to operational.
- ✓The latest provider update says Twilio is continuing to monitor service stability.