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INCIDENT IN PROGRESS
Twilio
✓Silent Network Authentication (SNA) Missing Redirects on Vodafone in United Kingdom
Updated
Confirmed disruption
22:17Started
1Timeline events
Confirmed by the official source.
Executive summary
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Summary
Twilio confirmed a disruption affecting Silent Network Authentication device verification transactions on Vodafone in the United Kingdom. Twilio later reported recovery and is monitoring service stability.
What users experienced
- User impact
Customers may experience device verification timeouts during SNA API transactions. Transactions may temporarily fail over to secondary methods such as SMS OTP.
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Started
22:1710 Oct 2026Timeline of the incident
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Detection
Confirmed by an official service source.
What we know
- ✓Twilio identified degraded performance for Verify Silent Network Auth.
- ✓Device verification timeouts may occur during SNA API transactions.
- ✓Transactions may temporarily fail over to SMS OTP.
- ✓Twilio reported recovery and changed the affected component to operational while monitoring continued.