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INCIDENT RESOLVED

Twilio

✓

Missing Data in Voice Insights / OneAdmin Subaccount Rollup

Updated

Resolved 20:52Started 2Timeline events

Confirmed by the official source.

Executive summary

  • Summary

    Twilio confirmed an issue affecting missing data in the Voice Insights Console Subaccount rollup view. New aggregated data is displaying, but historical data backfill remains in progress.

What users experienced

  • User impact

    Customers may experience incomplete metrics or empty dashboards when viewing aggregated subaccount data.

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Started

20:5214 Sep 2026
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Timeline events

2View timeline →

Timeline of the incident

  1. Detection

    Confirmed by an official service source.

  2. Resolution

    The service is no longer reporting this incident as active.

What we know

  • ✓Twilio reported missing data in the Voice Insights Console Subaccount rollup view.
  • ✓Twilio identified Voice Insights US1 as degraded performance with minor impact.
  • ✓New aggregated subaccount data is displaying as expected, while historical data is being backfilled.
  • ✓The incident has not been marked resolved.