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INCIDENT RESOLVED
Twilio
✓Messaging Logs API Latency & Errors
Updated
Resolved
23:12Started
2Timeline events
Confirmed by the official source.
Executive summary
-
Summary
Twilio has confirmed a disruption affecting the Messaging Logs API, with elevated latency and errors when fetching or listing logs. Twilio reports that initial recovery is underway and the incident is being monitored.
What users experienced
- User impact
Users may experience higher-than-normal latency and intermittent errors when fetching or listing Messaging Logs.
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Started
23:1229 Sep 2026Timeline of the incident
-
Detection
Confirmed by an official service source.
-
Resolution
The service is no longer reporting this incident as active.
What we know
- ✓The incident affects the Messaging Logs API.
- ✓Twilio reported elevated latency and errors fetching and listing Messaging Logs.
- ✓Twilio’s status is monitoring, with the affected SMS component still showing degraded performance.
- ✓No recovery time or geographic scope has been established.