Twilio

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Messaging Event Delays for Comms API

Updated 2 Oct 2026, 19:51 UTC

Resolved 10:21Started 2Timeline events

Confirmed by the official source.

Executive summary

Summary
Twilio is investigating messaging event-processing delays that may affect event updates for RCS, WhatsApp Business API, and Apple Messages for Business.

What users experienced

User impact
Customers may experience delays in event updates for RCS, WhatsApp Business API, and Apple Messages for Business.

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Started

10:212 Oct 2026

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Timeline events

Timeline of the incident

2 Oct 2026, 17:24 UTC
Detection
Confirmed by an official service source.
2 Oct 2026, 19:51 UTC
Resolution
The service is no longer reporting this incident as active.

What we know

✓Twilio officially reported an issue with Messaging event processing for Comms API.
✓Event updates may be delayed for RCS, WhatsApp Business API, and Apple Messages for Business.
✓Twilio classified the incident as minor impact and marked the affected component as experiencing degraded performance.