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INCIDENT RESOLVED

Twilio

✓

Gateway API (Lookup API) Failure Increase and High Latency on Verizon in United States

Updated

Resolved 16:25Started 2Timeline events

Confirmed by the official source.

Executive summary

  • Summary

    Twilio reported failure responses and increased latency for Lookup API transactions involving Verizon in the United States. Twilio later reported recovery and placed the service under monitoring.

What users experienced

  • User impact

    Twilio customers may experience failure responses and increased latency for Lookup API transactions involving Verizon in the United States.

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Started

16:2530 Sep 2026
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Timeline events

2View timeline →

Timeline of the incident

  1. Detection

    Confirmed by an official service source.

  2. Resolution

    The service is no longer reporting this incident as active.

What we know

  • ✓The affected service was Twilio's Lookup API.
  • ✓Twilio reported failure responses and increased latency involving Verizon in the United States.
  • ✓Lookup SIM Swap and Legacy Identity MatchAndAttributes were reported as degraded during the disruption.
  • ✓Twilio reported recovery and monitoring, with both affected components listed as operational in the latest update.