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INCIDENT IN PROGRESS
Twilio
✓Gateway API (Lookup API) Failure Increase and High Latency on Verizon in United States
Updated
Confirmed disruption
16:25Started
1Timeline events
Confirmed by the official source.
Executive summary
-
Summary
Twilio reported failure responses and increased latency for Lookup API transactions on Verizon in the United States. The incident remains under investigation.
What users experienced
- User impact
Customers may experience failed Lookup API transactions and increased latency when using Verizon in the United States.
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Started
16:2530 Sep 2026Timeline of the incident
-
Detection
Confirmed by an official service source.
What we know
- ✓Twilio classified the incident impact as minor.
- ✓Lookup SIM Swap and Legacy Identity MatchAndAttributes were reported as degraded.
- ✓Twilio issued an update stating that the investigation was ongoing.