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INCIDENT RESOLVED
Twilio
✓Flex UI Realtime Statistics Showing Inaccurate Longest Waiting Task Data
Updated
Resolved
13:44Started
2Timeline events
Confirmed by the official source.
Executive summary
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Summary
Twilio confirmed a minor disruption affecting inaccurate Flex UI realtime statistics, particularly inflated longest waiting task values. Twilio reported that the data discrepancy was fixed and that the incident remained under monitoring.
What users experienced
- User impact
A subset of Flex customers may see inaccurate realtime statistics in the Flex UI, especially inflated longest waiting task metrics.
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Started
13:4422 Sep 2026Timeline of the incident
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Detection
Confirmed by an official service source.
-
Resolution
The service is no longer reporting this incident as active.
What we know
- ✓The affected area was Flex Insights and Flex Queue Stats longest waiting task metrics.
- ✓Twilio initially reported the issue as investigating, later moved it to monitoring and identified status, and most recently reported the discrepancy fixed while continuing to monitor.
- ✓No recovery time or geographic scope was established in the evidence.