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INCIDENT IN PROGRESS
Twilio
✓Flex UI Realtime Statistics Showing Inaccurate Longest Waiting Task Data
Updated
Confirmed disruption
13:44Started
1Timeline events
Confirmed by the official source.
Executive summary
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Summary
Twilio confirmed a minor disruption affecting the accuracy of Flex UI realtime statistics, particularly the longest waiting task metric.
What users experienced
- User impact
A subset of Flex customers may see inflated or otherwise inaccurate longest waiting task values in the Flex UI and Flex Queue Stats page.
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Started
13:4422 Sep 2026Timeline of the incident
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Detection
Confirmed by an official service source.
What we know
- ✓The affected component was Flex Insights.
- ✓Twilio initially reported the issue as under investigation.
- ✓Twilio later reported observing recovery and continued monitoring.
- ✓The latest provider update said inaccurate longest waiting task data remained and that remediation was in progress.