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INCIDENT RESOLVED

Twilio

✓

Errors Impacting Real-Time Transcriptions, Conversation Relay, <Gather> Voice TwiML

Updated

Resolved 14:27Started 2Timeline events

Confirmed by the official source.

Executive summary

  • Summary

    Twilio reported increased error rates affecting Real-Time Transcriptions, Conversation Relay, and <Gather> Voice TwiML, particularly when using the Deepgram model. Twilio later reported recovery and continued monitoring.

What users experienced

  • User impact

    Customers using the affected products with the Deepgram model may have experienced increased errors. Twilio recommended using the Google model as a workaround.

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Started

14:2712 Sep 2026
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Timeline events

2View timeline →

Timeline of the incident

  1. Detection

    Confirmed by an official service source.

  2. Resolution

    The service is no longer reporting this incident as active.

What we know

  • ✓The disruption was reported by Twilio beginning September 12, 2026.
  • ✓Affected products included Real-Time Transcriptions, Conversation Relay, and <Gather> Voice TwiML.
  • ✓The issue was associated with use of the Deepgram model in Twilio's later update.
  • ✓Twilio recommended the Google model as a workaround.
  • ✓Twilio reported recovery and continued monitoring, but no resolution time was provided.