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INCIDENT RESOLVED
Twilio
✓Customers Are Unable to See All of Their Free Credits in the Free Unit Tracker in the New Twilio Console
Updated
Resolved
13:27Started
2Timeline events
Confirmed by the official source.
Executive summary
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Summary
Twilio officially reported that some customers might not be able to see all of their free credits in the free unit tracker in the new console. Twilio’s latest update says recovery is being observed and the incident is being monitored.
What users experienced
- User impact
Some customers might not be able to see all of their free credits in the free unit tracker in the new Twilio Console.
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Started
13:2722 Sep 2026Timeline of the incident
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Detection
Confirmed by an official service source.
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Resolution
The service is no longer reporting this incident as active.
What we know
- ✓The issue affects the free unit tracker in the new Twilio Console.
- ✓Twilio classified the affected component as experiencing degraded performance.
- ✓The latest provider update places the incident in monitoring status.