← Twilio status
INCIDENT RESOLVED
Twilio
✓500 Errors for Conversation Update
Updated
Resolved
11:29Started
2Timeline events
Confirmed by the official source.
Executive summary
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Summary
Twilio officially reported issues with updating and deleting Conversations and creating messages. Twilio later reported that Conversations updates were operating normally and placed the incident under monitoring.
What users experienced
- User impact
Customers may have experienced issues updating or deleting Conversations and creating messages.
◷
Started
11:292 Oct 2026Timeline of the incident
-
Detection
Confirmed by an official service source.
-
Resolution
The service is no longer reporting this incident as active.
What we know
- ✓The incident began at 11:29 UTC on October 2, 2026, according to Twilio’s status updates.
- ✓Twilio initially listed the incident as investigating.
- ✓Twilio identified degraded performance for Conversation Intelligence (classic) and classified the impact as minor.
- ✓Twilio later reported normal operation for Conversations updates and moved the incident to monitoring.