EN
← Palo Alto Networks status

INCIDENT RESOLVED

Palo Alto Networks

✓

Cloud NGFW for AWS: Management Portal access errors

Updated

Resolved 20:33Started 2Timeline events

Confirmed by the official source.

Executive summary

  • Summary

    Palo Alto Networks is investigating “Access Denied” errors affecting the Cloud NGFW for AWS management portal. Multiple customers are affected, while firewall traffic processing is not impacted.

What users experienced

  • User impact

    Customers may be unable to access the Cloud NGFW for AWS management portal. Firewall traffic processing is not impacted.

◷

Started

20:339 Oct 2026
▧

Timeline events

2View timeline →

Timeline of the incident

  1. Detection

    Confirmed by an official service source.

  2. Resolution

    The service is no longer reporting this incident as active.

What we know

  • ✓Palo Alto Networks reported an investigation into “Access Denied” errors for the Cloud NGFW for AWS management portal.
  • ✓The provider stated that multiple customers are affected.
  • ✓The provider stated that the issue is limited to portal access and does not impact firewall traffic processing.