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INCIDENT IN PROGRESS
New Relic
✓Data Irregularities for US region
Updated
Confirmed disruption
19:57Started
1Timeline events
Confirmed by the official source.
Executive summary
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Summary
New Relic has confirmed a partial service disruption affecting a subset of customers in the US region. Customers may experience delayed data in queries, charts, and dashboards, along with delayed or missing alert notifications. New Relic reports recovery for impacted services, but the incident remains unresolved.
What users experienced
- User impact
A subset of customers may experience delayed data in queries, charts, and dashboards, as well as delayed or missing alert notifications for related data.
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Started
19:5725 Sep 2026Timeline of the incident
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Detection
Confirmed by an official service source.
What we know
- ✓New Relic began investigating the service interruption at 2026-09-25 19:57:55.658 UTC.
- ✓The provider classified the incident as a major impact with affected US components in partial outage.
- ✓New Relic reported recovery from some impacted services at 20:39:02.843 UTC.
- ✓At 21:27:03.600 UTC, New Relic reported continued recovery and that alerts were no longer suppressed.
- ✓No resolution time has been provided.