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INCIDENT IN PROGRESS
MongoDB
✓Charts: Infinite login loop when creating new Charts projects
Updated
Confirmed disruption
00:01Started
1Timeline events
Confirmed by the official source.
Executive summary
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Summary
MongoDB has identified a disruption affecting users who create new Charts projects through the Visualization tab. These users may be repeatedly prompted to log in and unable to view the Charts interface.
What users experienced
- User impact
Users creating new Charts projects through the Visualization tab may encounter an infinite login loop and be unable to view the Charts interface. Existing Charts projects are not affected.
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Started
00:012 Oct 2026Timeline of the incident
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Detection
Confirmed by an official service source.
What we know
- ✓The affected component is MongoDB Charts.
- ✓New Charts projects are still created, but the provider cannot guarantee the timing.
- ✓Existing Charts projects are not affected.
- ✓The provider classified the impact as minor and the component status as degraded performance.