MongoDB

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Charts: Infinite login loop when creating new Charts projects

Updated 2 Oct 2026, 07:05 UTC

Resolved 00:01Started 2Timeline events

Confirmed by the official source.

Executive summary

Summary
MongoDB has identified a disruption affecting users who create new Charts projects through the Visualization tab. These users may be repeatedly prompted to log in and unable to view the Charts interface.

What users experienced

User impact
Users creating new Charts projects through the Visualization tab may encounter an infinite login loop and be unable to view the Charts interface. Existing Charts projects are not affected.

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Started

00:012 Oct 2026

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Timeline events

Timeline of the incident

2 Oct 2026, 00:03 UTC
Detection
Confirmed by an official service source.
2 Oct 2026, 07:05 UTC
Resolution
The service is no longer reporting this incident as active.

What we know

✓The affected component is MongoDB Charts.
✓New Charts projects are still created, but the provider cannot guarantee the timing.
✓Existing Charts projects are not affected.
✓The provider classified the impact as minor and the component status as degraded performance.