MCTV Internet, Cable TV, as well as phone service


MCTV OUTAGE : MCTV “goes to the next level” for customers by providing high-touch services to modern telecoms. Since its inception, the 160 employees from the area are serving their customers with an array of high-end broadband services, including high-speed internet, Digital TV, residential and commercial phones, TV advertisements, fiber optic connections, and security solutions.

 Nearly 47,000 homes and companies in Stark, Wayne, Summit, Holmes, and Tuscarawas Counties depend on MCTV for all their communication requirements. Even though MCTV ranks among the top 60 cable TV firms in America however, it remains connected to the communities that it serves. MCTV has local employees to offer local support. A lot of employees have had lifelong career paths that span 25-30 plus years. Read more to know about MCTV Outage.

Important Factors to be Considered

What other things do you have to learn concerning MCTV internet? A thorough look at the details of installation, add-ons, bundles, and much more will aid you in determining whether MCTV is the ideal option for your family.

  • Do I have to make use of the same modem that I have?

Yes, you are able to bring your own modem so you can ensure it’s incompatible with MCTV Internet service. It is your responsibility to pay for technical assistance or the replacement of equipment if you experience issues with your device. But, MCTV will provide you with a complimentary modem that you can make use of when your modem has stopped working.

MCTV believes that an internet modem for cable is vital to the internet cable service that is the reason it doesn’t charge additional fees for its modems. It offers no-cost repairs, replacements, and updates for its modems.

  • Does MCTV let customers self-install?

It’s not true, MCTV requires all new customers to make an appointment with a professional installer. It is the same regardless of whether you intend to utilize the cable modem that is free by MCTV or if you have your personal modem.

MCTV suggests that you get ready to install your modem by clearing out the area where your modem will be to be installed. If you intend to utilize wireless routers, you need to unpack the device and make it available when your technician arrives.

  • Does MCTV have any additional features that are worth considering?

MCTV offers an additional service called Whole Home WiFi. Through this service, MCTV experts will make sure all devices in your home are connected and has the safety required to provide a safe online experience. This optional package is $10.95/month.

  • Does MCTV provide service bundles?

Apart from the internet service, MCTV also offers cable TV as well as phone service. If you’re interested in various services, you could benefit from bundles and promotions.

  • Does MCTV provide technical support?

All MCTV Internet subscribers can are able to contact customer service by phone, for no charge. Customers also have access to MCTV’s special IT Guys service, which can help with internet or computer issues. IT Guys experts can come to clients’ homes to help solve problems for a fee of an hour. Alternatively, clients can take their laptops to an MCTV location and get technical assistance for a set price.

  • Are MCTV customers alter their Internet service anytime?

MCTV believes that its customers do not have to be tied to a certain internet package and therefore they make it possible to switch. Most of the time it is all you have to do is send contact with customer service in order to upgrade your plan. In rare instances, MCTV technicians may need to be at your residence for support in transferring to a new internet speed.

  • Do I have for me to become an MCTV cable subscriber in order to be able to sign-up for MCTV web service?

You don’t have to sign up for a cable subscription for access to MCTV internet. There is a way to access MCTV’s internet without joining another MCTV service.



  • My Internet service has stopped working.
If your Internet service does not work as it should Make sure the modem you are using is connected and turned on. Also, make sure ensure that you have the “Online” indicator on the top of your modem’s display is illuminated.
  • My internet connection is very slow.
If you find that your connection to the internet is sluggish, you should check the number of devices connected to the modem. If you are using multiple devices connected to the internet simultaneously it can affect the performance of every device. Disconnect or turn off devices that aren’t being used.
  •  My modem won’t power on.
 If the modem won’t turn on, you must first ensure that the AC adapter has been correctly connected to an outlet that is electrically powered, and also that the adapter is properly connected to the power port at the front of your modem. Its “Power” indicator located on the front of the modem will be lit up, and then remain steady. It will take about 60 seconds for the modem’s boot process to begin.
  •  My device won’t connect via WiFi(r).

If you’re not able to connect to the modem you are making use of, ensure that WiFi is turned on for the device to which you are trying to connect to. Make sure your settings are checked to confirm you have ” Wi-Fi” on.

What can I do if your internet has stopped working?

Try restarting your wireless router and/or modem. In order to reboot the device disconnect the device from its power source for 20 seconds before you reconnect it. It can take up to a couple of hours to fully reboot, therefore be patient!

If you are using an internet-connected router, you need to restart your modem first, and then reboot the wireless router.

If this does not solve the problem or you are unable to reboot the equipment, call our office at 330-833-4134/330-345-8114.

What do I do to restart my modem?


To restart your modem Follow the steps below:

  1. Unplug the power cable to your modem’s power input port located on the front of your modem.
  2. For approximately 30 seconds, wait.
  3. The power cord is plugged in, and watch for indicators on the front of the panel to turn back on.
    • It is important to note that power-up is about 5-7 minutes long to finish.
  4. When the power-up has been completed, you’ll reconnect with Wi-Fi(r).

It is important to note that your internet connection may be affected until the procedure is completed.

How can I reset the factory setting of my modem?


For your modem to be restored to its factory default settings, comply with the steps listed below:

  1. Find your reset button at the reverse of the modem.
  2. With a pin of a smaller size or paperclip to press and hold down on the button. You can also use a paperclip or pin to press the button.
  3. Within 15 seconds you can release after 15 seconds, release the reset button. Your modem will then reset back to the factory settings it was set at.

Be aware that your internet connection may be interrupted until the process is completed.

Hope, this information will surely help you if you are facing MCTV Outage.

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