Mediacom Communications Corporation is the United States’ fifth-largest cable television provider based on the number of video subscribers and is among the leading cable operators focused on serving smaller cities and towns.
Mediacom provides internet, TV, and home phone service to customers in 22 states. Its download speeds (up to 1,000 Mbps) are as good as you’ll find from most other providers, but Mediacom’s channel count is low, topping out at 170+ channels—and the only way to get Mediacom TV service is to bundle with internet or phone service.
Unfortunately, Mediacom’s bundle prices are much higher than they should be, considering its low channel count. But Mediacom’s standalone Xtream internet plans are reasonably priced, so you could always get Mediacom internet service, then sign up for DISH satellite TV service (290+ channels) separately.
What Causes a Mediacom Outage?
A Mediacom internet outage is simply when the internet fails to connect to the Mediacom network. This could be due to any reason but it is mostly when the network itself is down. A non-functional connection could be due to a maintenance job near you or perhaps some damaged cables.
Some of the most common reasons that could be responsible for Mediacom outages include:
- Provider-related issues: One of the most common reasons for Mediacom outages is issues at the provider’s end. Whether it is network downtime, maintenance, or any other glitch, most outages happen when the provider fails to meet the network demands of internet subscribers.
- Natural Disasters: If the area is hit by a natural disaster such as a rainstorm or earthquake it may damage the network infrastructure. This includes cables as well as other components that are vital to an internet connection. In such cases a Mediacom outage is inevitable. It is also a disruption that is likely to take the most time to resolve but fortunately, it’s not too common.
Some other issues may cause lag or downtime and can mimic Mediacom internet outages. However, it is not exactly an outage as an internet speed test will tell you. Usually, it’s a minor problem that is easily fixed with a little research.
- Router or hardware failure: A router or modem hardware failure is something that often resembles a network outage. You would not be able to reach the internet and it would appear to be the provider’s fault. However, more often than not, it is an error or malfunction on the router or Gateway’s end. The best way to check this is to directly plug in the Ethernet cable into your computer or laptop to confirm network availability. Once the connection is established, you can try to restart the router and see if it works or troubleshoot it for problems.
- Network congestion during peak hours: Evening hours are some of the heaviest hours on the internet network, with people all around the neighborhood connecting to the internet after a long day of work. Some might even be gaming, or streaming their favorite titles.
In such cases, if you use a shared connection like a cable internet service, you may face noticeable lag and slow internet speed as everyone uses up the bandwidth on the network. In worst-case scenarios, this can translate as a local outage in the area as your network fails to work. Fortunately, however, this is a seldom occurrence and can easily be remedied by upgrading your Mediacom internet plan
- Outstanding bills on your Mediacom account: If you have any unpaid bills on your Mediacom account, your account and service may be suspended until it is cleared. If you are not expecting this, it can look like an internet outage since your connection would not work. To prevent this from happening, it is best to enroll in an auto-pay setup that takes care of your bill payments each month. If it has already occurred, clearing your dues would likely restore Mediacom service to your home.
Is There a Mediacom Internet Outage Near You?
If your internet has crashed out of the blue and you are wondering what happened, it is probably a Mediacom outage. To check if your area is one of those affected by Mediacom outages, you can check the Mediacom outage map to scout out your address and surrounding areas. You would need to log in with your Xtream Internet credentials to check the Mediacom internet outage map but it is quite accurate and meticulously updated so you do not have to worry about that.
Alternatively, you can grab your phone, dial Mediacom customer service at 18553499315, and ask the agent if there are any outages in your area. This will help you get information if the problem actually exists. You may lodge a complaint in case there is an outage and the local Mediacom technicians haven’t been informed.
Steps To Fix Mediacom Connection Drop
You must first identify the issue before you can solve it. You can easily troubleshoot Mediacom Internet and have your connection back up in no time. Here are some common problems and their DIY solutions:
1. Network Overloading
Network overload can be a problem on either the provider’s end or the user’s end. You can take the Mediacom speed test to see whether you are getting the promised speeds or not. If you are not, then you can immediately contact Mediacom customer support and inquire about the issue. However, if you are getting the right speed, then it might be a problem at your end, as you might be having several devices connected to the network.
When there are multiple devices streaming content, playing online games, or downloading heavy files, it can cause your internet connection to slow down. It is best to disconnect some devices to see if the connection gets better. If so, then it is high time to re-evaluate your internet usage and choose a plan that fits your requirements the best.
2. WiFi Signal Strength
Your Mediacom WiFi’s signal strength will be weak if you are seated far away from the access point of the network, and so, your internet connection will drop. Therefore, it is preferable to move near the router as this will boost signal strength, ensuring robust signals and no interruptions in internet access.
3. Faulty Cables
Although Mediacom sets up only the most reliable infrastructure, the internet lines connecting to your house might become defective for any unforeseen cause. Similarly, your internet connection will keep dropping if the cable connecting the router or modem to the computer is damaged. So, you must have the cables replaced, and the problem should be resolved.
4. Restart the Device
Restarting the device acts as a refresher, and it automatically fixes any minor issues. So, we do recommend you restart the device once or twice before you get to Mediacom customer service.
5. Outdated Software or Drivers
If you’re having trouble with your Mediacom internet and the connection keeps dropping, the network firmware or adapters may be out of date. In this case, check the device manager and update the drivers for your modem or router.