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INCIDENT IN PROGRESS
Grafana Cloud
✓IRM Unable to Send SMS to Austrian Numbers
Updated
Confirmed disruption
16:17Started
1Timeline events
Confirmed by the official source.
Executive summary
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Summary
Grafana Cloud reported that all IRM SMS attempts to Austria were blocked. The provider later said the issue also affected numbers in Thailand and Bangladesh.
What users experienced
- User impact
IRM SMS notifications to numbers in Austria, Thailand, and Bangladesh may not be delivered. Grafana Cloud advised users to configure mobile push or phone-call notifications instead.
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Started
16:175 Oct 2026Timeline of the incident
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Detection
Confirmed by an official service source.
What we know
- ✓Grafana Cloud initially reported that all IRM SMS attempts to Austria were blocked.
- ✓The provider later expanded the affected locations to include Thailand and Bangladesh.
- ✓Grafana Cloud recommended mobile push or phone-call notifications as alternatives.
- ✓No resolution signal is present, and the incident remains unresolved in the evidence package.