← Grafana Cloud status
INCIDENT RESOLVED
Grafana Cloud
✓Grafana Access Issues
Updated
Resolved
17:32Started
2Timeline events
Confirmed by the official source.
Executive summary
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Summary
Grafana Cloud has officially reported access issues affecting the AWS US East production component. The issue has been identified and mitigation is in place, but work toward resolution continues.
What users experienced
- User impact
Users may be unable to access the Grafana Cloud platform.
◷
Started
17:3228 Sep 2026Timeline of the incident
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Detection
Confirmed by an official service source.
-
Resolution
The service is no longer reporting this incident as active.
What we know
- ✓Grafana Cloud began investigating platform access issues at 17:32 UTC on September 28, 2026.
- ✓The affected component is AWS US East - prod-us-east-3, marked as a major outage by the provider.
- ✓At 18:38 UTC, Grafana Cloud reported that it had identified the issue and put a mitigation in place.
- ✓The incident has not been marked resolved.