← GoTo status
INCIDENT RESOLVED
GoTo
✓Pro, Central, GoToAssist Remote Support v5 and LogMeIn Rescue - Elevated error rates
Updated
Resolved
15:50Started
2Timeline events
Confirmed by the official source.
Executive summary
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Summary
GoTo has confirmed a partial disruption affecting remote support session launches and new host installation for Pro and Central.
What users experienced
- User impact
Some customers may experience slow or failed remote support session launches, as well as problems installing new hosts for Pro and Central.
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Started
15:509 Sep 2026Timeline of the incident
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Detection
Confirmed by an official service source.
-
Resolution
The service is no longer reporting this incident as active.
What we know
- ✓Affected components include Rescue and Pro/Central, both marked as experiencing a partial outage.
- ✓GoTo initially reported slow or failed remote support session launches and new host installation issues.
- ✓GoTo later reported that the issue was corrected and moved the incident to monitoring.