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INCIDENT RESOLVED

Elastic Cloud

✓

Organisation Owner role access to Elastic Cloud Hosted Kibana

Updated

Resolved 01:30Started 2Timeline events

Confirmed by the official source.

Executive summary

  • Summary

    Elastic Cloud reported that users with the Organisation Owner role and specified access permissions could not access Kibana in Hosted Deployments. A fix and data correction have been deployed, and the provider is monitoring the service.

What users experienced

  • User impact

    Users with the Organisation Owner role and Cloud Console, Elasticsearch, and Kibana access were unable to access Kibana in Hosted Deployments.

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Started

01:3010 Sep 2026
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Timeline events

2View timeline →

Timeline of the incident

  1. Detection

    Confirmed by an official service source.

  2. Resolution

    The service is no longer reporting this incident as active.

What we know

  • ✓Elastic Cloud officially identified the disruption.
  • ✓The incident affected Kibana access for a defined Organisation Owner role and permission combination in Hosted Deployments.
  • ✓The provider reported a permissions-management UI bug and later deployed a fix with data correction.
  • ✓Kibana access was reported restored for impacted users, with monitoring continuing.