Claude

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Degraded performance on the Claude API and platform.claude.com

Updated 2 Oct 2026, 00:41 UTC

Resolved 16:20Started 2Timeline events

Confirmed by the official source.

Executive summary

Summary
Claude officially reported a disruption affecting credit purchases and requests that failed because purchased credits were delayed in account balances. The provider later reported the issue resolved and said it was monitoring the services.

What users experienced

User impact
Some requests failed with insufficient credit balance when purchased credits had not yet been reflected in account balances.

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Started

16:201 Oct 2026

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Timeline events

Timeline of the incident

1 Oct 2026, 16:24 UTC
Detection
Confirmed by an official service source.
2 Oct 2026, 00:41 UTC
Resolution
The service is no longer reporting this incident as active.

What we know

✓Claude reported delays in purchased credits being reflected in account balances.
✓The Claude Console and Claude API were marked as degraded during the disruption.
✓The provider later reported the issue resolved and the affected components operational, with monitoring ongoing.